Jobs at L-Soft: Support Engineer

L-Soft international, Inc., has an opening for a service-minded, ambitious support engineer interested in working on all aspects of product and service support in a small company with offices in four countries. L-Soft publishes two major software applications, LISTSERV and LISTSERV Maestro, used by universities, agencies, organizations and corporations worldwide, either licensed by our customers on-premises or via L-Soft's cloud hosting.

Applicants must have a four-year technical degree; be well versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus. As this is an in-office position, applicants must reside in, or be willing to relocate to, the Washington, DC, area.

Personal Skills:
Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

$40-70k (see below); Healthcare; 401(k) with matching; free high-standard, on-premise gym; free parking.

Tasks (Junior Support Engineer):

  • Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Take ownership of support tickets and ensure prompt, accurate and thorough resolution
  • Escalate to Level 2 as necessary while retaining ownership of the ticket
  • Proactively notify Support Manager of any customer satisfaction issues
  • Set up new hosting customers and configure services to their requirements

Optional Tasks (Support Engineer):

These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential.

  • Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Escalate to Development or Consulting as necessary while retaining ownership of the ticket

L-Soft is the maker of LISTSERV®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.

Please see our corporate employment policy for important general information.

To Apply

To apply, please submit your résumé with a cover letter to:

L-Soft on Facebook L-Soft on X L-Soft's YouTube Channel L-Soft on LinkedIn L-Soft on Instagram

LISTSERV is a registered trademark licensed to L-Soft international, Inc.

See Guidelines for Proper Usage of the LISTSERV Trademark for more details.

All other trademarks, both marked and unmarked, are the property of their respective owners.