At https://www.lsoft.com/manuals/lsv-faq.stm we've attempted to document a few of the most frequently-asked questions pertaining to installing and running a LISTSERV server. Before writing to our support department for problem resolution, please take a moment to read through the online FAQ and see if your problem is answered there.

L-Soft recognizes that the FAQ pages are not going to solve every problem you may face. We are always willing to help diagnose and correct problems you may be having with your registered LISTSERV® server. To that end, please note the following when you write to L-Soft with a problem report: 

      1. Please make the subject line of your report indicative of the problem, and in particular the product with which you are having a problem. A subject like "Problem posting to moderated LISTSERV list" is much more useful to us than "Help me please!"
      2. Include any appropriate log entries. LISTSERV keeps logs of everything it does when you are running it, and without a log excerpt it is often impossible to determine what caused a given error.
      3. [Unix only] If LISTSERV dumps core, please run the debugger on the core file (see FAQ 1.3. in the LISTSERV maintainer's support FAQ) and include the results.
      4. Always send a copy of your site configuration file (with the passwords XXX'ed out).
      5. Send along anything else that you think might be helpful in diagnosing the problem.

If you are running LISTSERV Lite, please join the LISTSERV-LITE mailing list, LISTSERV-LITE@PEACH.EASE.LSOFT.COM, and send your trouble reports there.