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Table of Contents

Preface - About This Manual
Editorial Note - New Version Numbering
LISTSERV Command Syntax Conventions
Contacting L-Soft
Section 1 About Mailing Lists and LISTSERV
Section 2 Starting a Mailing List
2.1 Avoiding Duplication
2.2 Skills Needed to Start and Maintain a LISTSERV Mailing List
2.3 Creating a Mailing List
2.3.1 Naming Conventions The "-L" Convention Reserved Names Reserved Characters Maximum Length of the List Name Making the List Name User-Friendly
2.4 List Header Keywords
2.5 Sending Commands to LISTSERV
2.6 Defining Personal Passwords
2.7 Retrieving the List Configuration
2.7.1 Who can edit the list configuration?
2.7.2 Retrieving the List Configuration by Email
2.8 Editing the List Header
2.9 Defining List Owners
2.10 Storing the List on the Host Machine
2.11 Fixing Mistakes
2.12 Security Options
2.12.1 The VALIDATE= Keyword
2.12.2 Controlling Subscription Requests
2.12.3 Controlling the Service Area of the List
2.12.4 Controlling Who Reviews the List of Subscribers
2.12.5 Controlling Access to the Notebook Files
2.12.6 Controlling Who Can Post Mail to a List
2.12.7 The "OK" Confirmation Mechanism
2.12.8 Explicitly Cancelling "OK" Cookies
2.12.9 Restricting Subscriber Privileges
2.12.10 Restricting the Number of Postings Per User Per Day
2.13 Setting Up Lists for Specific Purposes
2.13.1 Public Discussion Lists
2.13.2 Private Discussion Lists
2.13.3 Edited Lists
2.13.4 Moderated Lists
2.13.5 Semi-Moderated Lists
2.13.6 Self-Moderated Lists
2.13.7 Private Edited/Moderated Lists
2.13.8 Auto-Responders
2.13.9 Announce-Only Lists
2.13.10 Restricted Subscription Lists with Automatically-Generated Questionnaire
2.13.11 Peered Lists Linking Two or More LISTSERV Mailing Lists Moving Users From One (Peer) Server to Another Special Commands For Peered Lists Only
2.13.12 Super-Lists and Sub-Lists
2.13.13 Cloning Lists
2.14 List Passwords are now Obsolete
2.15 Allowing/Blocking MIME Attachments
2.16 Content Filtering
2.17 DomainKeys Message Signing
Section 3 Advertising Your Public Mailing Lists
3.1 List of Lists Maintained by LISTSERV
3.2 Adding HTML to a List Header for the CataList
3.2.1 Update latency
3.2.2 Inserting a Pointer to Another List
3.2.3 Restrictions on the Placement of Equal Signs
3.3 Defining Search Categories in a List Header for the CataList
3.3.1 Examples of Category Settings
3.4 Implementing the INFO <listname> Command
3.5 The Global List Exchange (GLX)
3.6 How NOT to Advertise a Mailing List
Section 4 Managing Subscriptions
4.1 Adding and Deleting Subscribers to/from a List
4.1.1 Adding Users Whose Address and Read Name Exceed 80 Characters
4.1.2 X.400 and X.500 Addressing – Special Problems
4.1.3 Continuation Card Syntax
4.2 Finding Users Who Do Not Appear in the List
4.3 Converting Existing Lists from Other Systems to LISTSERV
4.3.1 Converting Mailing Lists
4.3.2 Converting Message Archives
4.4 Adding Subscribers to Lists in Bulk
4.5 Deleting Subscribers from Lists in Bulk
4.6 Using the QUIET Option with Commands
4.7 Dealing with Bounced Mail
4.7.1 What is a bounce, and what can typically cause one?
4.7.2 The Owner-Listname Address
4.7.3 What to do about several types of bounces
4.7.4 Redistribution and Forwarding
4.7.5 "Sender:", "From:", or "Reply-To:" Fields in Body Causes Bounce
4.7.6 LMail Error Codes
4.8 Delivery Error Handling Features
4.8.1 Auto-Delete Considerations for Holidays
4.9 Address Probing
4.9.1 Active Address Probing
4.9.2 Passive Address Probing
4.10 Subscription Confirmation
4.11 Subscription Renewal
4.12 Using the SERVE Command When a User is "Served Out"
Section 5 Setting Subscription Options for Subscrib­ers
5.1 Reviewing Current Subscription Options with QUERY
5.2 Setting Personal Subscription Options for Subscribers
5.3 Subscription Options
5.3.1 Mail/NOMail
5.3.2 DIGest/NODIGest
5.3.4 INDex/NOINDex
5.3.5 ACK/NOACK/MSGack
5.3.6 Options for Mail Headers of Incoming Postings
5.3.7 Putting the List Name into the Subject: Field
5.3.9 REPro/NOREPro
5.3.10 TOPICS
5.4 Setting Original Default Options with the Default-Options= Keyword
Section 6 Moderating and Editing Lists
6.1 List Charters, Welcome Files, and Administrative Updates
6.2 The Role of the List Owner as Moderator
6.3 The Role of the List Owner as Editor
6.4 Setting Up an Edited List
6.5 Submitting Subscriber Contributions to an Edited List
6.6 Message Approval with Send= Editor,Hold
6.7 Using List Topics
6.8 The <listname> WELCOME and <listname> FAREWELL files
6.8.1 Creating and Storing the listname WELCOME and FAREWELL Files
6.8.2 Using the listname WELCOME File as a Moderation Tool
6.8.3 Using the listname FAREWELL File as a Feedback Tool
6.8.4 The Alternative to Using WELCOME and FAREWELL Files
6.9 Social Conventions (“Netiquette”)
6.9.1 Recognizing and Accepting Cultural and Linguistic Differences
6.9.2 Private Mail Should Dictate Private Responses
6.9.3 Flaming is (Usually) Inappropriate
6.9.4 Foul Language
6.9.5 Unsolicited Advertising and Chain Letters
6.9.6 Other Disruptive or Abusive Behavior
6.10 Spamming: “Don't Feed the Trolls”
6.11 Considerations for Appropriate Use Policies
Section 7 List Archives
7.1 Setting Up and Managing Archive Notebooks
7.1.1 Indexing Available Archive Notebooks
7.1.2 Deleting Existing Archive Notebooks
7.2 Database Functions
Section 8 File Archives
8.1 What is the File Archive?
8.2 Starting a File Archive for your List
8.2.1 On VM Systems ONLY
8.2.2 On Workstation and PC Systems
8.3 Filelist Maintenance (VM Systems Only)
8.3.1 Retrieving the Filelist
8.3.2 Adding File Descriptors to the Filelist
8.3.3 File Access Codes (FAC) for User Access
8.3.4 Deleting File Descriptors from the Filelist
8.3.5 Storing the Filelist
8.4 The listname.CATALOG System on non-VM Systems
8.4.1 Updating the Sub-Catalog
8.4.2 Indexing the Sub-Catalog
8.5 Storing Files on the Host Machine
8.6 Deleting Files from the Host Machine
8.7 Automatic File Distribution (AFD) and File Update Information (FUI)
8.8 File "Packages"
8.9 Where to Find More information on File Archives
Section 9 Creating and Editing Mail and Web Tem­plates
9.1 Using LISTSERV Templates
9.2 Getting Copies of the Default Template Files
9.3 Types of Templates
9.3.1 Mail Templates
9.3.2 Message Templates
9.3.3 Message Fragments
9.4 Naming Conventions for Message Templates and Fragments
9.5 Mail Template Format and Embedded Formatting Commands
9.5.1 Mail Template Format
9.5.2 Common Variable Substitutions
9.5.3 Template Commands
9.5.4 Conditional Processing
9.5.5 The .QUIF Command
9.5.6 Using 8-Bit Characters in Templates
9.6 Editing List-Level Default Templates
9.6.1 The INFO Template Form
9.6.2 DEFAULT MAILTPL Templates
9.6.3 Tips for Using Templates
9.7 Using the DAYSEQ(n) Function
9.7.1 Rotating Bottom Banner
9.7.2 Rotating FAQ via the PROBE1 Template and "Renewal= xx-Daily"
9.7.3 Calculating the Value for DAYSEQ()
9.8 Storing the <listname>.MAILTPL File on the Host Machine
9.9 DIGEST-H and INDEX-H Template Files
9.10 WWW Interface Templates and Template Forms
9.10.1 Web Forms (Static) Contained in DEFAULT MAILTPL
9.10.3 The DEFAULT.WWWPTL File (Dynamic Templates)
9.10.4 The SITE.WWWTPL File
9.10.5 National Language Template Files (idiom.mailtpl)
9.10.6 Template Precedence
9.11 Serving Up Custom Web Pages for your List
9.11.1 A Practical Example: ADMIN_POST
Section 10 Solving Problems
10.1 Helping Subscribers Figure Out the Answers
10.2 Loop-Checking Can Cause Occasional Problems with Quoted Replies
10.3 User Can't Unsubscribe and/or Change Personal Options
10.4 Firewalls
10.5 LISTSERV Won’t Store Your List
10.6 If I can't find the answer, where do I turn?
Section 11 Using the Web Administration Interface
11.1 The Default LISTSERV Home Page
11.2 Logging In
11.3 Setting a LISTSERV Password
11.4 Logging In and Setting Preferences
11.5 The List Management Dashboard
11.6 List Configuration
11.7 The Administrator Task Wizard
11.7.1 Understanding Administrator Roles What is an Owner? What is an Editor? What is a Moderator? What is an Error? What is a Notification?
11.8 List Maintenance via the Web Interface
11.8.1 Examining or Deleting a Subscription
11.8.2 Adding a New Subscriber to the List
11.8.3 Bulk Operations
11.9 Digesting and Indexing
11.9.1 What is a Digest?
11.9.2 What is an Index?
11.9.3 What is a Plain Text Digest?
11.9.4 What is an HTML Digest?
11.9.5 What is a MIME Digest?
11.10 Customizing Mail and Web Templates
11.11 Reports
11.11.1 List Reports
11.11.2 Subscriber Reports
11.11.3 List Activity Reports
11.12 Sending Interactive Commands via the Web
11.13 Mail-Merge
11.14 RSS Support for Web Archives
Appendix A: Command Reference Card
Appendix B: Sample Boilerplate Files
Subscription Requests Sent to the List
Sending Other Commands to the List or to the *-REQUEST Address for the List
Unsubscribed User Still Getting Mail
Quoted Replies Include Message Headers Causing them to Bounce
Delivery Error with Unknown User Account
Setting a User to DIGEST because of Bouncing Mail
A Sample "Your List has been Created" Boilerplate