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ListPlex customers are automatically entitled to free technical support from L-Soft, which provides speedy, personal assistance from our support staff. The support package also includes the integrated F-Secure Anti-Virus system, which protects your email lists from harmful computer viruses. In addition, L-Soft offers free technical support discussion groups where users can share information, resources and innovative ideas.
Additional services, including training and consulting and our new 24x7 assistance service, are available upon request. Please contact your sales representative for more information.
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Support Service Description: The customer discusses requirements with personal list administrator by email. List administrator implements necessary configuration changes upon request. Customer processes bounces (if not using probe), answers request mailbox, adds/deletes subscribers, etc. This is a reactive email based service; the customer writes, and we help.
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Support for our products and services is available on business days from 9 a.m. to 6 p.m. EST (Eastern Standard Time) except during L-Soft holidays. View a list of L-Soft holidays.
During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.
(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)
LISTSERV is a registered trademark licensed to L-Soft international, Inc.
All other trademarks, both marked and not marked, are the property of their respective owners.
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