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Table of Contents

Preface - About This Manual
Editorial Note - New Version Numbering
Unicode (UTF-8) Support, Phase 1
LISTSERV Command Syntax Conventions
Contacting L-Soft
Section 1 Getting Started
Section 2 About Mailing Lists and LISTSERV
2.1 What is LISTSERV®?
2.2 Who are the people involved?
Section 3 Communicating with LISTSERV
3.1 Using the Web Interface to Communicate with LISTSERV
3.2 Using Email to Communicate with LISTSERV
3.3 Anatomy of a LISTSERV List
3.4 The “OK” Confirmation Method
Section 4 Mailing List Types
4.1 One-Way Announcement Lists
4.2 Two-Way Discussion Lists
4.3 Moderated Lists
Section 5 Introduction to the Web Interface
5.1 The Default Home Page
5.2 Logging In
5.3 Setting a LISTSERV Password
5.4 Changing the LISTSERV Password
5.5 Using the Toolbar
5.6 Setting Your Personal Preferences
5.6.1 General Preferences
5.6.2 Archive Preferences
5.6.3 Report Preferences
5.6.4 Newsletter Profiles
5.7 Editing a Page
5.8 Accessing CataList
5.8.1 Searching for a List
Section 6 List and Subscriber Management Using the Web Interface
6.1 Using the List Management Dashboard
6.2 List Configuration
6.2.1 List Configuration Using the Wizard Descriptions Access Control Distribution Error Handling List Maintenance Security Subscription Other
6.2.2 Manual List Configuration Hiding Parts of the Header
6.2.3 Topics
6.2.4 Normal List vs. Super-List
6.2.5 Mail-Merge
6.2.6 Alphabetical Keyword Listing Wizard
6.3 List Configuration Task Wizard
6.3.1 Administrators What is an Owner? What is an Editor? What is a Moderator? What is an Error? What is a Notification?
6.3.2 Security Levels of Validation Subscription Options Service Areas Who May Review the List of Subscribers? Who May Access the Archives? Who May Post to the List? Restricting Subscriber Privileges
6.3.3 Attachments What is an Attachment? MIME Attachments UUEncoded Attachments HTML Messages Exchange and Outlook Attachments Size Limits Content Filtering
6.3.4 Probes What is Probing? What is Active Probing? What is Passive Probing?
6.3.5 Digesting and Indexing What is a Digest? What is an Index? What is a Plain Text Digest? Displaying UTF-8 Encoded Messages in the Body of a Digest What is an HTML Digest? What is a MIME Digest?
6.3.6 Subject Tags How do I make SUBJECTHDR a default option? Why would a subscriber want a subject tag? Why specify a different Subject-Tag? Why would you make SUBJECTHDR the default? Why set the SUBJECTHDR tag for all subscribers?
6.3.7 CataList Why List in CataList? Missing Listing in CataList HTML Description in CataList Hide Header from CataList
6.3.8 Banners What is a Banner? HTML vs. Text Banners
6.3.9 Mail Templates
6.4 Subscriber Management
6.4.1 Adding a New Subscriber to the List
6.4.2 Examining or Deleting a Subscription
6.4.3 Reviewing List Members
6.4.4 Bulk Operations
6.5 Submitting LISTSERV Commands
Section 7 List Moderation Using the Web Interface
7.1 Accepting or Rejecting the Message
7.2 Viewing the Message
7.3 Subscriber Settings
Section 8 Generating List Management Reports in the Web Interface
8.1 List Reports
8.2 Subscriber Reports
8.3 List Activity Reports
Section 9 Customizing Mail and Web Templates Using the Web Interface
9.1 Forcing the Browser to Use a Specific Character Set
9.2 Using the HTML Mail Template Gallery
9.3 Using a Conditional Expression Evaluator
Section 10 Working with Archives in the Web Interface
10.1 The Server Archive Index
10.2 Viewing List Archives
10.3 The Archive Index
10.4 Viewing an Archived Message
10.5 Subscribing, Unsubscribing, or Updating a List from the Archives
10.6 UTF-8 Archive Searches Known Issues
Section 11 Posting Messages to a List from the Web Interface
11.1 Composing the Message
11.1.1 Using the HTML Editor
11.2 Creating Customized HTML Newsletters
11.2.1 Selecting a Template
11.2.2 Defining the Content
11.2.3 Fine Tuning the Newsletter
11.2.4 Testing and Sending the Newsletter
Section 12 Starting a Mailing List Using Email
12.1 Avoiding Duplication
12.2 Skills Needed to Start and Maintain a LISTSERV Mailing List
12.3 Creating a Mailing List Manually
12.3.1 Naming Conventions The "-L" Convention Reserved Names Reserved Characters Maximum Length of the List Name Making the List Name User-Friendly
12.4 List Header Keywords
12.5 Sending Commands to LISTSERV
12.6 Defining Personal Passwords
12.7 Retrieving the List Configuration
12.7.1 Who can edit the list configuration?
12.7.2 Retrieving the List Configuration by Email
12.8 Editing the List Header
12.9 Defining List Owners
12.10 Storing the List on the Host Machine
12.11 Fixing Mistakes
12.12 Security Options
12.12.1 The VALIDATE= Keyword
12.12.2 Controlling Subscription Requests
12.12.3 Controlling the Service Area of the List
12.12.4 Controlling Who Reviews the List of Subscribers
12.12.5 Controlling Access to the Notebook Files
12.12.6 Controlling Who Can Post Mail to a List
12.12.7 The "OK" Confirmation Mechanism
12.12.8 Explicitly Cancelling "OK" Cookies
12.12.9 Restricting Subscriber Privileges
12.12.10 Restricting the Number of Postings Per User Per Day
12.13 Setting Up Lists for Specific Purposes
12.13.1 Public Discussion Lists
12.13.2 Private Discussion Lists
12.13.3 Edited Lists
12.13.4 Moderated Lists
12.13.5 Semi-Moderated Lists
12.13.6 Self-Moderated Lists
12.13.7 Private Edited/Moderated Lists
12.13.8 Auto-Responders
12.13.9 Announce-Only Lists
12.13.10 Restricted Subscription Lists with Automatically-Generated Questionnaire
12.13.11 Peered Lists Linking Two or More LISTSERV Mailing Lists Moving Users From One (Peer) Server to Another Special Commands For Peered Lists Only
12.13.12 Super-Lists and Sub-Lists
12.13.13 Cloning Lists
12.14 List Passwords are now Obsolete
12.15 Allowing/Blocking MIME Attachments
12.16 Content Filtering
12.17 DomainKeys Message Signing
Section 13 Managing Subscriptions through Email
13.1 Adding and Deleting Subscribers to/from a List
13.1.1 Adding Users Whose Address and Read Name Exceed 80 Characters
13.1.2 X.400 and X.500 Addressing – Special Problems
13.1.3 Continuation Card Syntax
13.2 Finding Users Who Do Not Appear in the List
13.3 Converting Existing Lists from Other Systems to LISTSERV
13.3.1 Converting Mailing Lists
13.3.2 Converting Message Archives
13.4 Adding Subscribers to Lists in Bulk
13.5 Deleting Subscribers from Lists in Bulk
13.6 Using the QUIET Option with Commands
13.7 Dealing with Bounced Mail
13.7.1 What is a bounce, and what can typically cause one?
13.7.2 The Owner-Listname Address
13.7.3 What to do about several types of bounces
13.7.4 Redistribution and Forwarding
13.7.5 "Sender:", "From:", or "Reply-To:" Fields in Body Causes Bounce
13.7.6 LMail Error Codes
13.8 Delivery Error Handling Features
13.8.1 Auto-Delete Considerations for Holidays
13.9 Address Probing
13.9.1 Active Address Probing
13.9.2 Passive Address Probing
13.10 Subscription Confirmation
13.11 Subscription Renewal
13.12 Using the SERVE Command When a User is "Served Out"
Section 14 Setting Subscription Options for Subscribers Using Email
14.1 Reviewing Current Subscription Options with QUERY
14.2 Setting Personal Subscription Options for Subscribers
14.3 Subscription Options
14.3.1 Mail/NOMail
14.3.2 DIGest/NODIGest
14.3.4 INDex/NOINDex
14.3.5 ACK/NOACK/MSGack
14.3.6 Options for Mail Headers of Incoming Postings
14.3.7 Putting the List Name into the Subject: Field
14.3.9 REPro/NOREPro
14.3.10 TOPICS
14.4 Setting Original Default Options with the Default-Options= Keyword
14.5 Setting the Misc-Options= Keyword
14.5.7 NO_RFC2369
Section 15 Moderating and Editing Lists through Email
15.1 List Charters, Welcome Files, and Administrative Updates
15.2 The Role of the List Owner as Moderator
15.3 The Role of the List Owner as Editor
15.4 Setting Up an Edited List
15.5 Submitting Subscriber Contributions to an Edited List
15.6 Message Approval with Send= Editor,Hold
15.7 Using List Topics
15.8 The <listname> WELCOME and <listname> FAREWELL Files
15.8.1 Creating and Storing the listname WELCOME and FAREWELL Files
15.8.2 Using the listname WELCOME File as a Moderation Tool
15.8.3 Using the listname FAREWELL File as a Feedback Tool
15.8.4 The Alternative to Using WELCOME and FAREWELL Files
15.9 Social Conventions (“Netiquette”)
15.9.1 Recognizing and Accepting Cultural and Linguistic Differences
15.9.2 Private Mail Should Dictate Private Responses
15.9.3 Flaming is (Usually) Inappropriate
15.9.4 Foul Language
15.9.5 Unsolicited Advertising and Chain Letters
15.9.6 Other Disruptive or Abusive Behavior
15.10 Spamming: “Don't Feed the Trolls”
15.11 Considerations for Appropriate Use Policies
Section 16 Managing Archives using Email
16.1 List Archives
16.1.1 Setting Up Archive Notebooks
16.1.2 Indexing Available Archive Notebooks
16.1.3 Deleting Existing Archive Notebooks by Email
16.2 File Archives
16.2.1 What is the File Archive?
16.2.2 Starting a File Archive for your List On VM Systems ONLY On Workstation and PC Systems
16.2.3 Filelist Maintenance (VM Systems Only) Retrieving the Filelist Adding File Descriptors to the Filelist File Access Codes (FAC) for User Access Deleting File Descriptors from the Filelist Storing the Filelist
16.2.4 The listname.CATALOG System on non-VM Systems Updating the Sub-Catalog Indexing the Sub-Catalog
16.2.5 Storing Files on the Host Machine
16.2.6 Deleting Files from the Host Machine
16.2.7 Automatic File Distribution (AFD) and File Update Information (FUI)
16.2.8 File "Packages"
16.2.9 Where to Find More information on File Archives
Section 17 Using Email to Post a Message
Section 18 Working with Mail and Web Templates Using Email
18.1 Using LISTSERV Templates
18.2 Types of Templates
18.2.1 Mail Templates Mail Templates Message Templates Message Fragments
18.2.2 Web Templates
18.3 The Default Charset for Mail Templates
18.4 Naming Conventions for Message Templates and Fragments
18.5 Accessing the Default Template Files
18.5.1 Requesting a Copy
18.6 Mail Template Format and Embedded Formatting Commands
18.6.1 Mail Template Format
18.6.2 Common Variable Substitutions
18.6.3 Template Commands
18.6.4 Conditional Processing
18.6.5 The .QUIF Command
18.6.6 Using 8-Bit Characters in Templates
18.7 Editing List-Level Default Templates
18.7.1 The INFO Template Form
18.7.2 DEFAULT MAILTPL Templates
18.7.3 Tips for Using Templates
18.8 Using the DAYSEQ(n) Function
18.8.1 Rotating Bottom Banner
18.8.2 Rotating FAQ via the PROBE1 Template and "Renewal= xx-Daily"
18.8.3 Calculating the Value for DAYSEQ()
18.9 Storing the <listname>.MAILTPL File on the Host Machine
18.10 DIGEST-H and INDEX-H Template Files
18.11 WWW Interface Templates and Template Forms
18.11.1 Web Forms (Static) Contained in DEFAULT MAILTPL
18.11.3 The DEFAULT.WWWPTL File (Dynamic Templates)
18.11.4 The SITE.WWWTPL File
18.11.5 National Language Template Files (idiom.mailtpl)
18.11.6 Template Precedence
18.12 Serving Up Custom Web Pages for your List
18.12.1 A Practical Example: ADMIN_POST
18.13 Using a Conditional Expression Evaluator
Section 19 Solving Problems
19.1 Helping Subscribers Figure Out the Answers
19.2 Loop-Checking Can Cause Occasional Problems with Quoted Replies
19.3 User Can't Unsubscribe and/or Change Personal Options
19.4 Firewalls
19.5 LISTSERV Won’t Store Your List
19.6 If I can't find the answer, where do I turn?
Section 20 Advertising Your Public Mailing Lists
20.1 List of Lists Maintained by LISTSERV
20.2 Adding HTML to a List Header for the CataList
20.2.1 Update latency
20.2.2 Inserting a Pointer to Another List
20.2.3 Restrictions on the Placement of Equal Signs
20.3 Defining Search Categories in a List Header for the CataList
20.3.1 Examples of Category Settings
20.4 Implementing the INFO <listname> Command
20.5 The Global List Exchange (GLX)
20.6 How NOT to Advertise a Mailing List
Appendix A: LISTSERV Commands
General Commands
List Subscription Commands
Other list-related commands
Informational commands
Commands Related to File Server and Web Functions
Other Advanced Commands
List Owner and File Owner Commands
File Management Commands (for file owners only)
List Management Functions
LISTSERV Maintainer Commands
Commands for LISTSERV on VM Servers Only
Sending commands to LISTSERV
Defining Personal Passwords
Appendix B: Sample Boilerplate Files
Subscription Requests Sent to the List
Sending Other Commands to the List or to the *-REQUEST Address for the List
Unsubscribed User Still Getting Mail
Quoted Replies Include Message Headers Causing them to Bounce
Delivery Error with Unknown User Account
Setting a User to DIGEST because of Bouncing Mail
A Sample "Your List has been Created" Boilerplate
Appendix C: Country Codes

L-Soft international, Inc.