L-Soft international, Inc.
Site Manager's Operations Manual
LISTSERV®, version 1.8c
April 8, 1997
The reference number of this document is 9704-UD-03.
So-called "boilerplate" files are handy for list owners who find themselves answering the same questions over and over again. Usually these questions refer to basic LISTSERV usage. You can save yourself a lot of time by keeping files on-line such as the ones below to cut and paste into replies. Feel free to edit these to suit your own tastes (or compose your own!).
(Be sure to insert the appropriate list names and LISTSERV hosts as required.)
SUB listname Your Nameas the body of the message. If you are unfamiliar with LISTSERV and its associated commands, I suggest that you add the commands
INFO GENINTROas additional lines of your message. LISTSERV will then send you a file containing a General Introduction to Revised LISTSERV that will give you some instruction on the service and a Quick Reference Card of the various commands.
Thanks for your interest. If you have trouble subscribing with this method, please let me know and I will attempt to help.
[if you have Subscription= Open,Confirm you might want to add the following:]
Because LISTSERV verifies mailing paths for new subscribers (a process not implemented when the list administrator adds people manually), it is preferred that users subscribe themselves by the method outlined above.
You need to redirect LISTSERV commands like the above (minus the double quotes by the way :)), to <listserv@host>. The *-request type addresses are for reaching the person that run the list.
----------- original message follows:
Unfortunately I can't unsubscribe you from listname because you aren't subscribed to listname@host. I have run a check to see if you might be subscribed under a slightly different network address and have not found anything.
There are a few possibilities you should look into. Are you getting a digest? Are you perhaps getting a redistributed copy of postings, possibly from a redistribution list? If you look at the mail headers, and there is an indication that you may be getting the postings from another source, you will have to ask the people that run the other source to remove you from their list.
This message was sent to me from LISTSERV instead of the list. The original message included the entire message being replied to, including the mail headers. These headers in the body pointed to the list itself. LISTSERV has mail-loop avoidance code and when it sees headers that it thinks it generated itself, it bounces the message to the list owner. If your mail client does this, please remember to delete such "included header lines" from the body of your list replies.
Can you shed any light on the following error message? Please let me know what you find as I have removed the e-mail address from the mailing list in question and would like to restore service as soon as is feasible.
Aside to user: Should this note reach you (meaning that the mail delivery problems have been resolved), you can re-enable your mail service by sending mail to listserv@host with the command,
SET listname MAIL
I received the appended mail delivery report from your system and need help isolating the e-mail address that is causing the error. That is, there are multiple recipients from your system on the list but the delivery error doesn't explicitly mention any of the users on the list. I'm including a list of subscribers from your system. If any of them are no longer valid, or aren't usable address for some other reason, please let me know.
---- list of e-mail address on the indicated list follows:
SET listname DIGESTon your behalf to minimize the number of bounce messages. I also sent a copy of the error I received to your postmaster (or the postmaster of the mail gateway that generated the error), asking for help. And since such delivery problems are often transient, I CC'd a copy of that note to your address, and included instructions for turning your mail back on. Apparently I didn't hear anything from your postmaster, or he/she said not to turn your mail back on until the problem was resolved. If they had responded and said the problem was resolved, I would have set you back to MAIL..
The other possibility is that I received a mail message indicating that there was some temporary problem with your account. In that case, for example if you had exceeded your disk quota and couldn't receive any new mail, I would not have bothered your postmaster. I have a different form letter that I send when that happens. Again it explains what has occurred and includes instructions for re-enabling your mailing list subscription. But I only send that one to the address the list member. Either way, whatever was wrong has been corrected, and you'd probably like to start receiving mail again. So, here's how you can restore your mail service. If you have any problems doing so, please let me know and I'll help. But since I don't know which of the three mail service options you had chosen before, I can't do it for you without guessing. You can re-enable your mail service by sending mail to listserv@host with one of the following commands
SET listname MAILin the *body* of the mail message. Please note that these settings are mutually exclusive, you can't choose more than one. :)
SET listname DIGEST (if you want digest-format mail)
SET listname INDEX (if you want digest-index-format mail)
I have created the XXXXX-L list on LISTSERV.MYHOST.COM per your setup sheet.
If you are new to LISTSERV, you will probably want to download L-Soft's Quick Start manual. Simply point your web browser to
and view online or choose the version appropriate for your word processor or viewer.
Formal documentation of list owner commands and other list ownership issues can be found in the List Owner's Manual, which is available at the URL
Per your list service agreement, support for your list is handled through a mailing list, LIST-SUPPORT@LISTSERV.MYHOST.COM. You have been added to that list. Please direct all support questions to the LIST-SUPPORT list.
You may also be interested in subscribing to the LSTOWN-L mailing list for LISTSERV list owners. To do so, send a mail message to LISTSERV@LISTSERV.NET with the command
in the body (not the subject) of the message. There are a number of extremely experienced LISTSERV list owners subscribed there who are more than willing to share their expertise. Don't hesitate to ask for help.
You now need to instruct LISTSERV to add personal passwords for the list owner account(s). These passwords are used to validate privileged commands (such as the PUT command for storing your list "header" on the server after making changes to it). This is done by sending mail from each account to LISTSERV@LISTSERV.MYHOST.COM with the command
(again, "password" is whatever you want it to be) in the body of the message. LISTSERV will request confirmation of this operation; simply reply to the confirmation request with the word "ok".
Adding these passwords will considerably lessen the chance that someone will "spoof" mail from you to make changes on your list. It is very unlikely that this will happen, but it never hurts to be cautious. :)