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Jobs at L-Soft: Pre-Sales Engineer

L-Soft international, Inc., has an opening for an energetic, ambitious pre-sales engineer interested in working on all aspects of consultative selling in a small company with offices in four countries.

Qualifications:
Applicants must have a four-year technical degree or equivalent work experience; be well-versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; have a good understanding of databases and SQL; and demonstrate written and spoken fluency in English. Knowledge of LDAP, programming languages and other network protocols would be a plus.

Personal Skills:
Social skills; ability to explain complex technology to non-technical buyers; attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

Compensation:
$50-80k depending on experience; UnitedHealthcare Platinum; 401(k) with matching; free high-standard, on-premise gym; free parking.

Tasks:

  • Analyze current and future customer needs and determine the best possible solution given time and budget constraints
  • Support the sales process by overcoming technical obstacles and objections
  • Make product demonstrations, or support product demonstrations made by sales associates
  • Take a proactive, consultative role during the sales process; suggest additional items that the customer should be considering
  • Enroll in the technical support schedule one day a week in order to remain up-to-date on L-Soft technology:
    • Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
    • Take ownership of support tickets and ensure prompt, accurate and thorough resolution
    • Escalate to Level 2 as necessary while retaining ownership of the ticket
    • Proactively notify Support Manager of any customer satisfaction issues
    • Set up new hosting customers and configure services to their requirements

L-Soft is the maker of LISTSERV®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package. EOE

Please see our corporate employment policy for important general information.

To Apply

To apply, please submit your résumé with a cover letter to: jobs@lsoft.com.

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LISTSERV is a registered trademark licensed to L-Soft international, Inc.

See Guidelines for Proper Usage of the LISTSERV Trademark for more details.

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